FAQ
Everything you need to know about our Transcription Services
Still have a question? No problem, contact us and one of our team will assist with your query.
Smart Verbatim Transcription
Intelligent or Smart verbatim is commonly used for lectures, meetings, conferences, and most interviews. All housekeeping issues are omitted from the transcript as well as the ‘ums’ and ‘has’ and filler words.
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Where are you based
We have offices in Sydney, Melbourne, Brisbane and Perth but as an online Transcription Service we service all of Australia. No matter where you are, simply upload your audio and we can begin working together.
Strict Verbatim Transcription
Verbatim transcripts are a full transcript of everything that is said in the recording which includes ‘ums’ and ‘ahs’, fillers words such as ‘you know’, ‘I mean’, ‘sort of’. Verbatim transcripts also include all repeated words, stutters and stammers, and will record coughing, laughter, details of interruptions etc.
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How to get started
To get started with your transcription project, simply follow these 3 easy steps:
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Upload your audio/video files via the Upload Page. We accept all file formats – here are some examples: .mpeg, .mp4, .wma, .mp3, .m4a, .ogg, .mov, .swf, .avs, .aif, .avi, .mp2, .aiff, ac3, .wav.
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Upon receipt of your files, one of our team will contact you to provide an accurate quote.
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Accept the quote and transcription will begin!
How do I get the transcript
Upon completion, your transcript will be emailed to your nominated email address in .doc format. It can also be provided in .pdf format.
If your transcript is of a highly confidential nature, we can upload the document to a secure uploading facility.
How to pay
Payment can be made via bank transfer or credit card. Please note credit card payments are subject to a 5% surcharge.
For one-off projects, payment is required prior to the commencement of the transcription.
For ongoing projects and regular clients, invoices are issued upon completion of the transcription project with payment due within 10 working days.